Privacy Policy

1. Introduction

OpenEnvelope ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website at www.openenvelopelabs.com (the "Site") or engage with our services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1.1 Compliance under Indian Information Technology Act, 2000

This Privacy Policy is published in compliance with Section 43A of the Indian Information Technology Act, 2000, and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the "SPDI Rules"). We collect, store, and process your data strictly under these guidelines, ensuring reasonable security practices. We do not solicit, collect, or store any sensitive personal data or information (such as passwords, credit card or financial account numbers, biometrics, or health data) on this website.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through our website, we collect:

• Name and job title
• Company name and size
• Email address and phone number
• Project descriptions and requirements you share
• Budget and timeline information you provide
• Any other information you choose to include in your messages

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device type and operating system

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our Site. See our Cookie Policy for detailed information about the cookies we use and how to control them.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and communications
• Evaluate potential project engagements
• Provide information about our services when requested
• Improve our website and service offerings
• Comply with legal obligations
• Protect against fraud and security threats

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. Legal Basis for Processing

For individuals in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, our legal bases for processing your personal information include:

• Legitimate interests: Processing enquiries and managing business relationships
• Consent: Where you have explicitly consented to specific processing activities
• Contractual necessity: Where processing is required to fulfill an engagement
• Legal obligation: Where processing is required by applicable law

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only:

• With service providers who assist us in operating our website and business, under strict confidentiality agreements
• When required by law, court order, or government authority
• To protect the rights, property, or safety of OpenEnvelope, our clients, or the public
• With your explicit consent

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Enquiry records: retained for 3 years after the last communication
• Client engagement records: retained for 7 years after project completion
• Legal compliance records: retained as required by applicable law

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data in transit
• Access controls limiting who can access personal data
• Regular security reviews of our systems
• Staff training on data protection practices

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your information in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at contact@openenvelopelabs.com.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure appropriate safeguards are in place for any such transfers in accordance with applicable data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer, OpenEnvelope
Address: 24/50 Babu Mohalla Kesarganj Ajmer, Rajasthan 305001
Email: contact@openenvelopelabs.com (Attn: Grievance Officer)

14. Contact Us

For privacy-related questions, data removal requests, or to exercise your rights under this policy, contact us at:

OpenEnvelope
Address: 24/50 Babu Mohalla Kesarganj Ajmer, Rajasthan 305001
Email: contact@openenvelopelabs.com
Website: www.openenvelopelabs.com